All patients are required to provide contact details; including credit/debit card details, address, telephone and email in order to secure an appointment.

All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation

Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

You may choose to remove yourself from our mailing list at any time, by unsubscribing.

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Appointments

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All deposit fees will be excluded from your total bill if you decide to go ahead with treatment or purchase.

Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

When diaries are particularly busy, we may take a nominal deposit, non-refundable on the occasion of missed appointments.

If you do not attend a booked appointment, and fail to advise us in advance, a non-refundable booking fee will be charged to the card details provided.

Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-4weeks, no additional treatment or ‘top up’ is provided once the review period of 2-4 weeks has passed.

New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.

The Aesthetician reserves the right to refuse treatment if at time of consultation, if the patient is thought to be unsuitable, or it is not in their best interests to proceed.

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Children

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We do not treat children or young adults under the age of 18.
Please do not bring children to the clinic.
Children will not be allowed to accompany you into the treatment rooms.

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Payment

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You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

Payment is taken, in full at the time of treatment.

The clinic accepts cash, or major debit and credit cards.

A discretionary deposit will be taken for some treatments and in some circumstances

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Refunds

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Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

- consultation and assessment

- provision of information and advice

- safe treatment with evidence based products

- follow up appointments and aftercare advice and support as appropriate

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Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. We do not offer refunds for aesthetic procedures whereby client consent forms have been signed and adhered to.

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Complaints

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.

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If you have a concern regarding a treatment performed with us, this needs to be addressed within 48hrs. Any complaints after a 4 week period will not be taken into consideration